Terms & Conditions

General Use of Website

By accessing and using the Panda Scientist website, users agree to the following terms and conditions. Panda Scientist reserves the right to modify these terms without prior notice. Users are advised to review this page periodically for any changes.

Ownership of Materials

All materials used in the production of Panda Scientist products are the exclusive property of the company. These materials are not to be shared or sold to third parties. Panda Scientist retains the right to distribute free samples or display custom-created products for showcasing our expertise and design capabilities.

Copyright Notice

Users of the Panda Scientist website acknowledge that all content displayed – including text, software, data, images, graphics, designs, and other forms of intellectual property (collectively, ‘Our Website Content’) – is owned by Panda Scientist. Any modification, reproduction, storage, republishing, distribution, or transmission of this content is strictly prohibited without explicit legal permission from Panda Scientist.

User Conduct

Users are responsible for any content they upload, share, or distribute through our website. This includes ensuring that any such content does not infringe upon the intellectual property rights of third parties. Users must not upload, share, or distribute any material that is offensive, obscene, or in any way infringing on the rights of Panda Scientist or other parties.

Panda Scientist does not guarantee the accuracy, decency, or ethical nature of content shared by users. We are not liable for any content deemed indecent, unlawful, or offensive.

Content Management

Panda Scientist reserves the right, but not the obligation, to remove content that is deemed inappropriate or unlawful. We may retain, disclose, or remove content as necessary to: comply with legal processes, enforce our terms of service, respond to claims of rights infringements, or protect the rights and safety of our website and its users.

Accuracy of Information

It is the user’s responsibility to provide accurate information when ordering products. Our website is intended for human use, and any misuse or automated abuse will be subject to legal action.

Order Placement and Authority

Customers placing orders assure that they have the rights and authority to do so. Users confirm that they are of legal age to engage in binding contracts. Responsibility for maintaining the confidentiality of account passwords and for all activities under your account rests solely with the user.

Personal Information

To use certain features of our website, users must provide personal and, if applicable, business information. Panda Scientist reserves the right to request additional information as necessary.

Privacy Policy Acknowledgment

Use of the Panda Scientist website constitutes acknowledgment and agreement to our privacy policy. Users confirm that they have read, understood, and agree to the terms of our privacy policy, including how we use personal and business information.

Indemnification & Limitation of Liability


As a user of the Panda Scientist website, you agree to defend, indemnify, and hold harmless Panda Scientist, its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors from and against any claims, damages, or liabilities arising in connection with your use of our services. This includes, but is not limited to, situations where:

  • Claims or assertions are made against Panda Scientist due to alleged wrongful acts of customers or disputed printing quality of products requested by customers.
  • Actions that violate the legal rights of individuals.
  • Involvement in activities that are malicious, abusive, or obscene.
  • Incidents resulting from unauthorized access to password-protected areas of our website.
  • You shall compensate and protect Panda Scientist from any loss, damage, or costs arising from such claims, including covering any legal fees and expenses incurred.

Limitation of Liability

Panda Scientist will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. This includes, but is not limited to, damages for personal injury, death, property damage, or other losses, even if Panda Scientist has been advised of the possibility of such damages.

In any event, the total liability of Panda Scientist to you for all damages, losses, and causes of action arising from this agreement or your use of our website shall not exceed the amount paid by you to Panda Scientist for the order or service in question.

Return and Refund Policy

Printing Issues and Reprints

If you encounter any discrepancies or defects in the printing of your product, or if the product does not match your specified requirements, please notify Panda Scientist within 3 working days of receiving your order. In cases of faulty printing or deviations from specified printing, we will offer a reprint of your original order but will not provide a refund. The assessment of defects is conducted by our management team. To initiate a reprint, customers are required to send digital photos of the defective product at their own expense within 7 business days. Please note that charges for expedited orders are non-refundable.

Payment, Order Placement, and Cancellations

Pricing and Currency

All product prices on the Panda Scientist website are listed in USD (U.S. Dollars), and payments are accepted in the same currency. Your order will be processed once we receive the full payment, including any applicable taxes and shipping charges, via a verified payment method.

Order Confirmation

The order process includes the submission of your final design specifications, either as an electronic file or hard copy. Once confirmed and sent to our production team, no changes to the design or timing can be made.

Cancellation Policy

Orders can be canceled within 4 hours of proof approval, incurring a fee of $25 and 5% of the total order amount. Cancellations after 24 hours will be charged 50% of the total order value to cover time and resources used. Cancellations beyond the 24-hour window are not guaranteed.

Design Orders

Panda Scientist does not offer refunds for design service orders. Once an order for design services is placed, it is final and non-refundable.

Sales Tax Policy

Tax Application

Panda Scientist adheres to state tax laws as they apply to our transactions. In compliance with these laws, customers placing orders from within the state of Illinois (IL) are required to pay sales tax in addition to the cost of the products and services.

Tax-Exempt Customers

If you are a tax-exempt customer within Illinois, it is necessary to provide your tax exemption certificate at the time of placing your order. This certificate must be valid and up-to-date to be accepted. Upon verification of your tax-exempt status, the sales tax will be waived for your order. We encourage all customers to ensure they are aware of and comply with their respective state tax regulations when ordering from Panda Scientist. For any inquiries or further clarification regarding our Sales Tax Policy, please contact our customer service team.

Customers Submitted Artwork/Files

Artwork Requirements

At Panda Scientist, our designers work with the artwork you submit to create exceptional designs. To ensure the best quality printing, we require that your artwork files be submitted in 300 dpi (dots per inch) resolution and in CMYK format. If the submitted files do not meet these specifications, such as differing font sizes or non-CMYK format, Panda Scientist cannot be held responsible for any resulting issues like blurriness, color exaggeration, or deviations from your expected print outcome.

Responsibility for Submitted Content

Customers are responsible for any discrepancies in the printed product due to the orientation or sequence of the submitted order. While our team takes every precaution to prevent loss or damage, Panda Scientist is not liable for any such loss of your printed orders. By uploading artwork or files to our website, you affirm that you have legal ownership or the right to use this material.

Panda Scientist reserves the right to refuse any order that we believe may be unlawful or infringes upon third-party rights. As a customer, you bear full responsibility for the content created based on your instructions. We reserve the right to decline orders without explanation, especially those deemed offensive, indecent, or abusive.

Proofs and Color Accuracy

Proof Review and Approval

The order process includes your submission of the final design in an electronic file or hard copy. The production will commence only after we receive your approval of the proof. It is your responsibility to review and verify the proof. Delays caused by waiting for approval of proofs can impact the overall turnaround time, which is calculated from the point of proof agreement.

When reviewing proofs, please check thoroughly for any potential errors in spacing, copy, layout, punctuation, image placement, and text. Electronic proofs may not accurately represent transparency, overprinting issues, or color shifts from RGB or Pantone to CMYK. We are not responsible for lamination effects on the printed product.

Color Matching

While we strive to match the colors in your submitted artwork as closely as possible, due to the inherent limitations of printing processes and varying ink requirements, exact color accuracy cannot be guaranteed. By placing an order, you acknowledge this limitation. Our team endeavors to achieve the closest possible match, but variations between your expected color and the printed product are not grounds for reprinting. Panda Scientist is not liable for color matching or ink density on the final product as approved by you. For guaranteed color precision, we offer the option of ordering a hard copy proof at an additional cost.

No Liability for Errors

Error Exemptions

Panda Scientist is committed to providing high-quality custom packaging and printing services. However, it is important to note that we are not responsible for certain types of errors in the final printed product. These errors include, but are not limited to:

  • Spelling and Grammar Mistakes: Errors in spelling or grammar that are present in the submitted design or text.
  • Font Mistakes: Issues related to font usage, including erroneous fonts or font sizes.
  • Graphics and Punctuation: Any errors in graphics, including punctuation or other symbols.
  • Die Lines and Cropping Marks: Mistakes related to die lines, cropping marks, or similar print setup features.
  • Cracks on Folds: Appearance of cracks or blemishes along fold lines.
  • Overprinting Issues: Errors resulting from overprinting processes.
  • Size Variations: Discrepancies in the finished product size compared to the submitted specifications.

Packaging and Shipment

Please note that all packaging materials provided by Panda Scientist are shipped flat and pre-assembled for ease of use and to maintain the integrity of the product during shipping.

Gang Printing

Printing Technique Policy

Panda Scientist typically does not employ the gang printing method for the majority of our printing products. We reserve the right to select the printing technique that best suits the requirements of both the company and our customers, ensuring the highest quality output for each project.

Overruns and Underruns

Delivery Quantities

While Panda Scientist endeavors to deliver the exact quantity of products ordered, there may be instances of slight overruns or underruns. We generally provide up to 5% extra quantity of the ordered products at no additional charge. In cases of underrun, we will only charge for the actual quantity delivered. This approach follows the industry standard of a 5% variance in product quantities.

Production Speed, Shipping, and Delivery of Orders

Production and Turnaround

Once your order payment is complete and you have submitted your artwork/files in either hard or electronic form, and after the proof is approved, the production and printing turnaround time begins. When placing an order, you can choose the desired production speed, indicating the number of working days from printing to shipment. Proof approvals must be sent before 10 am Central Standard Time (CT) to adhere to the selected production schedule.

Shipping and Delivery

Panda Scientist strives to ensure timely delivery of your products. However, we are not liable for any loss or damage resulting from shipping delays, including those caused by weather or customs issues beyond our control. If there is a problem with the printing process that results in a delay, only the charges related to printing will be refunded, as orders are not canceled due to such delays.

Customers are responsible for all custom duties and fees when shipping to locations outside the USA. It is the customer’s responsibility to clear customs charges for international shipments. Our standard shipping timeframe within the USA is 10 to 12 days, with an expedited option of 6-8 days available, plus an additional 2-3 days for ground shipping. Shipping to locations outside the USA may incur additional charges. We are not responsible for delivery transportation timings, and any loss or damage occurring during shipping is not the legal responsibility of Panda Scientist. However, incidents of loss or damage should be reported within 6 working days after shipment.

Should there be an error in the submission of the complete delivery address, resulting in incorrect shipment, additional shipping and handling charges will be applied for reshipment.

Changes to Our Website and Terms and Conditions

Modification Rights

Panda Scientist reserves the right to make changes to any section of our website, including these Terms and Conditions, at any time, with or without direct notice to our customers. Such changes are aimed at enhancing our services and ensuring up-to-date information and policies.

Effect of Changes

Any modifications or updates will become effective immediately upon their incorporation into the Terms and Conditions published on our website. By continuing to use the Panda Scientist website after such changes are made, you signify your acceptance of and agreement to these new terms. We encourage our customers to regularly review the Terms and Conditions to stay informed of any updates.