Refund & Cancellation Policy

At Panda Scientist, we pride ourselves on delivering custom packaging and printing solutions that perfectly align with the specific needs and expectations of our clients. Whether you’re purchasing packaging for retail, promotional products, or personalized printing services, we understand how crucial it is to receive high-quality products that meet your exact requirements. However, if you encounter any issues with your order, our Refund & Cancellation Policy is designed to offer a smooth, fast, and hassle-free process.

This comprehensive guide will provide you with all the information you need about our Refund Policy, Returns Policy, Reprint Policy, Cancellation Policy, and how to resolve any issues with your order.

Reporting Issues with Your Order: Quick Resolution for Refunds & Returns

If the custom packaging or printing products you receive do not meet your expectations or differ from the order specifications, we urge you to report the issue as soon as possible.

Key steps to take:

  • If the order has defects or does not meet the agreed specifications, contact our support team within 3 working days of receiving your order at support@PandaScientist.com.
  • The earlier you notify us, the faster we can resolve the issue, ensuring you receive the highest level of customer service.

We will work with you directly to assess the issue, offer a refund, or proceed with a reprint, depending on the nature of the problem.

Refund Policy: Easy Process for Hassle-Free Returns & Refunds

Our Refund Policy ensures that all Panda Scientist customers can enjoy a seamless return and refund experience. If for any reason you are not satisfied with your order, we offer a simple refund process designed to give you peace of mind.

Key Features of Our Refund Policy:

  • Hassle-free returns: If you’re dissatisfied, we make returning items easy and straightforward.
  • Timely refund processing: Once your return is confirmed, we process your refund promptly, ensuring that you aren’t left waiting.
  • Customer satisfaction guaranteed: We strive to resolve issues to your satisfaction, offering reprints, refunds, or product exchanges as needed.

We want every customer to be fully satisfied with their order, and our goal is to ensure a quick and efficient refund process. Your satisfaction is our priority — if you’re not happy, we’ll work with you to make it right.

Reprint Policy: Free Reprints for Errors on Our Side

If we make a mistake in your order — whether it’s an error in printing, product defects, or incorrect specifications — we will provide free reprints. We want to ensure that the custom packaging or printed products you receive match your exact specifications.

When will we offer a free reprint?

  • If your order contains printing errors, such as misprints, color mismatches, or missing designs.
  • If the packaging materials or specifications do not match the agreed-upon order.
  • If the product is damaged during production or delivery.

Once we assess the issue and confirm it was caused by an internal error, we will offer a reprint at no additional charge to make sure you get the perfect order.

Return Process: How to Return Custom Packaging & Printed Products

To initiate a return for your custom printed packaging or other products, follow these simple steps:

  1. Contact our customer support team: Reach out to us within 7 working days of receiving your order. Send an email to support@PandaScientist.com detailing the issue and including digital photographs of the defects or discrepancies.
  2. Ship the full order back: Once your return is approved, ship the entire order back to us. Be sure to use a traceable shipping method to ensure your return is safely delivered.
  3. Return documentation: Along with your returned items, include any relevant documentation (e.g., photographs, product descriptions) that helps us understand the issue clearly.

Please note that return shipping costs are the customer’s responsibility. We recommend using trackable shipping services to ensure your return is safely received. We cannot be held liable for items lost during the return process without a tracking number.

Return Shipping Costs: Customer Responsibility for Returns

The cost of return shipping will be the responsibility of the customer. For your protection, we recommend using a traceable shipping method to send your products back. Using a traceable service ensures that both parties can monitor the return’s progress, reducing the risk of lost packages.

We cannot guarantee that we will receive your returned items without a tracking number. Therefore, please ensure you retain the shipping receipt and tracking information when returning products.

Chargeback Policy: How We Handle Chargebacks

A chargeback is a process initiated by the customer through their bank or credit card provider to dispute a transaction. At Panda Scientist, we do not offer chargebacks as a standard solution. However, we are committed to resolving any issues that arise due to errors on our part.

If the error is determined to be on our side (such as printing mistakes, product defects, or specification errors), we will provide a free reprint of your order.

In cases where the fault lies with the client’s specifications or order details but the client still requests a reprint, we may issue a chargeback after deducting costs for product setup, production, and shipping. This helps cover the costs associated with the custom manufacturing process.

Client Responsibility: Accuracy of Order Specifications

As part of our commitment to providing top-quality custom packaging and printing services, we ask that all clients ensure the accuracy of their order specifications. This includes confirming design files, sizes, print colors, and other essential details before submitting the order.

Client Responsibilities:

  • Double-check all design files and product specifications before submission.
  • Ensure that all custom requirements (such as box size, material, and print finishes) are clearly communicated to us.

We will work diligently to fulfill your order as specified. However, if discrepancies arise from inaccurate or incomplete specifications provided by the client, Panda Scientist cannot be held responsible for those errors.

Cancellation Policy: Flexible Cancellation Options for Custom Orders

We understand that plans can change, and you may need to cancel your order. Our cancellation policy offers flexibility based on when you request to cancel your order.

Cancellation Terms:

  • Orders canceled within 4 hours of proof approval: We charge a $25 cancellation fee plus 5% of the total order value.
  • Orders canceled after 24 hours: A cancellation fee of 50% of the total order value will apply to cover time and resources already invested in the production process.
  • Cancellations beyond 24 hours: Unfortunately, cancellations made after this period are not guaranteed and will be assessed on a case-by-case basis.

We encourage our clients to confirm their order details before approving proofs to avoid any cancellation fees. Early cancellations help us allocate resources more effectively, keeping costs low and processes efficient.

Contact Panda Scientist for Refund, Return, or Cancellation Assistance

If you have any questions or need assistance with our Refund Policy, Return Policy, Cancellation Policy, or other order-related issues, our customer support team is available to help.

Please reach out to us at support@PandaScientist.com, and our team will assist you in resolving your issue as quickly and efficiently as possible.ontact us at support@PandaScientist.com. Our customer support team is here to assist you and ensure you are fully satisfied with our products and services.